Norma-You might try using it with the app open on your phone. I read this somewhere else and it seems to work resonably.
Customer service response to my complaint was just dumb. They wrote "Thank you for contacting customer care. Our devices have a special algorithm that our engineers developed to track steps while wearing it around your arm as accurately as possible. Unfortunately it is not always perfect, but we continue to work on improving it. Some users have suggested putting it in a pocket while running or walking to better track steps".
Not sure it is worth keeping with the accuracy problems and lack of customer service, but the fix I suggested should make it better.
If you have any more questions please let us know.
Hi Nicolien — make sure your height and weight are set to the correct numbers/units (Striiv app > Menu > User Settings). Setting them too high/to the wrong unit would throw your calorie count off. Please email us at firstname.lastname@example.org and we'll continue troubleshooting to solve your step count issues!
Hi Melanie, shoot us an email at email@example.com and we'll walk you through some troubleshooting steps.
Hi Mel, initially we always suggest comparing your step count to a physical step count: take 100 continuous steps while keeping count mentally, then compare steps taken to steps recorded on the Fusion. What's the result?
I have the same problem with my pocket Striiv Smart Pedometer.. I emailed support ticket but no response yet.. "Version 220.127.116.111"
Melanie mine doesnt either this has been going on for months and Im about ready to get a jawbone or fitbit because Im sick of walking miles and it doesnt come close to my mileage and yes I have my step length correct.. I have the most up todate software.. this produt I think has major flaws.. Why does it not calculate steps correctly or why does it freeze?
Yesterday walked 2 miles it said I did 2400 steps for 1 mile..
I have been walking for the past 8 months the same 2 miles everyday and Im at least at 4500 steps but the last couple of months it has been off and in the 2000's or low 3000 steps./..it seems to be getting worse over time
Hi Karlee, we would definitely like to hear more about your mileage and step tracking tests as compared to the set 2 mile course you mention. Please email us at firstname.lastname@example.org so we can keep track of your reports and keep you in the loop regarding our efforts to test activity tracking accuracy.