2014-06-16T09:29:08-07:00 true 141395 5366 3000141870 3000236780 false 22 true 2019-04-11T13:21:26-07:00 3025280636 0 (PROBLEM) software update 2014-06-16T09:31:23-07:00 3001092417 0 false I have tried multiple times to download the software update. I have waited the 10 min. I made sure it was in the charging case. I made sure it stayed next to the phone. I made sure the phone was awake one time by keeping the screen awake ( for 10min). Is this going to be fixed. I cant as of now get texts or incoming calls shown on the striiv touch. Am I doing something wrong? <p>I have tried multiple times to download the software update. I have waited the 10 min. I made sure it was in the charging case. I made sure it stayed next to the phone. I made sure the phone was awake one time by keeping the screen awake ( for 10min). Is this going to be fixed. I cant as of now get texts or incoming calls shown on the striiv touch. Am I doing something wrong?<br></p> 2014-06-16T09:29:08-07:00 141395 3000147779 true false 3000141870 false 2014-06-16T09:31:23-07:00 3001092417 0 false I am having the same problem. I am having the same problem. 2014-06-16T15:53:35-07:00 141395 3000147809 true false 3000141870 false 2014-06-16T15:53:40-07:00 3001095607 0 false same problem.  Did you find a solution? <p>same problem.  Did you find a solution?</p> 2014-06-19T19:11:53-07:00 141395 3000148052 true false 3000141870 false 2014-06-19T19:11:57-07:00 3001128838 0 false I am having the same problem...just stays at connecting. If I force quit the app, it can still pair  until it tries to update...tried with and without the cradle. Tried placing the Touch on different sides as well as on the phone...   I am having the same problem...just stays at connecting. If I force quit the app, it can still pair  until it tries to update...tried with and without the cradle. Tried placing the Touch on different sides as well as on the phone...<br><p> </p> 2014-06-21T08:56:18-07:00 141395 3000148207 true false 3000141870 false 2014-06-21T08:56:19-07:00 3001118623 0 false Very disappointing.  Seems like 5 days is a long time without any response from support.  This doesn't bode well for the product quality. <p>Very disappointing.  Seems like 5 days is a long time without any response from support.  This doesn't bode well for the product quality.</p><p><br></p> 2014-06-21T16:39:04-07:00 141395 3000148211 true false 3000141870 false 2014-06-21T16:39:11-07:00 3001144300 0 false I emailed them and they emailed me directions today to fix the issue which did work. You need to Factory reset the Touch and then allow it to update.  <p>I emailed them and they emailed me directions today to fix the issue which did work. You need to Factory reset the Touch and then allow it to update. </p> 2014-06-21T18:10:08-07:00 141395 3000148215 true false 3000141870 false 2014-06-21T18:10:10-07:00 3001118623 0 false Thanks Molly. I figured this out by dumb luck and now my Touch won't count at all. Any ideas? Thanks Molly. I figured this out by dumb luck and now my Touch won't count at all. Any ideas? 2014-06-21T22:03:33-07:00 141395 3000148221 true false 3000141870 false 2014-06-21T22:03:35-07:00 3001144300 0 false Unfortunately, I don't. Once I did the factory reset and let it update, it was working fine… But I would try filling out a "Ticket" rather than just posting to the forum in order to get a response. Once I did that, they seemed to respond within a couple hours... <p>Unfortunately, I don't. Once I did the factory reset and let it update, it was working fine… But I would try filling out a "Ticket" rather than just posting to the forum in order to get a response. Once I did that, they seemed to respond within a couple hours...</p> 2014-06-21T22:15:51-07:00 141395 3000148227 true false 3000141870 false 2014-06-21T22:15:52-07:00 3001118623 0 false How do you know what the latest version that's out for the touch. I've not seen mines even attempt to update. My version is 1.129 How do you know what the latest version that's out for the touch. I've not seen mines even attempt to update. My version is 1.129 2014-07-13T10:05:49-07:00 141395 3000150670 true false 3000141870 false 2014-07-13T10:05:53-07:00 3001345549 0 false Same issue with my Touch.  I have attempted the reset, no luck! I think it is time to start leaving negative comments about this so others will stay away when considering to purchase.  Should have bought a Fitbit at this point! <p>Same issue with my Touch.  I have attempted the reset, no luck! I think it is time to start leaving negative comments about this so others will stay away when considering to purchase.  Should have bought a Fitbit at this point!</p> 2014-07-18T05:42:55-07:00 141395 3000151316 true false 3000141870 false 2014-07-18T05:42:58-07:00 3001270704 0 false I have been trying all day to update and it won't do it. I also can't get meeting notifications. Any solutions ? I have been trying all day to update and it won't do it. I also can't get meeting notifications. Any solutions ? 2014-07-18T15:09:12-07:00 141395 3000151362 true false 3000141870 false 2014-07-18T15:09:17-07:00 3001398681 0 false same here...looking at fit bit myself.  I can't believe there is no way to show how this product truly works <p>same here...looking at fit bit myself.  I can't believe there is no way to show how this product truly works</p><p><br></p> 2014-07-24T16:52:37-07:00 141395 3000152156 true false 3000141870 false 2014-07-24T16:52:40-07:00 3001457144 0 false Mine will not stay connected to up-date.  done factory reset several times.....My wife said I should have bought a FitBit, they work well!   <p>Mine will not stay connected to up-date.  done factory reset several times.....My wife said I should have bought a FitBit, they work well!   <br></p> 2014-08-01T18:25:27-07:00 141395 3000153198 true false 3000141870 false 2014-08-01T18:25:31-07:00 3001536141 0 false I have same problem where firmware won't update straight out of the box  From what I'm reading here, I should run straight back to best buy and return it.  So sad. <p>I have same problem where firmware won't update straight out of the box  From what I'm reading here, I should run straight back to best buy and return it.  So sad.</p><p><br></p> 2014-08-03T12:06:40-07:00 141395 3000153364 true false 3000141870 false 2014-08-03T12:06:45-07:00 3001478665 0 false Return is not even an option for me.  I bought from TigerDirect and they say everything has to go through Striiv.  I believe Tiger was dumping them and washing their hands!   Return is not even an option for me.  I bought from TigerDirect and they say everything has to go through Striiv.  I believe Tiger was dumping them and washing their hands!<br><p> </p> 2014-08-03T14:05:02-07:00 141395 3000153369 true false 3000141870 false 2014-08-03T14:05:04-07:00 3001536141 0 false Thanks Molly. Great Help 4 my <p>Thanks Molly. Great Help 4 my</p> 2014-10-21T10:08:40-07:00 141395 3000173932 true false 3000141870 false 2014-10-21T10:08:42-07:00 3002363357 0 false I'm having the same problem as all of you about the update. Don't know how to reset to factory . I'm having the same problem as all of you about the update. Don't know how to reset to factory . 2015-04-26T04:55:52-07:00 141395 3000197118 true 3000141870 false 2015-04-26T04:55:52-07:00 3004427102 0 false Striiv certainly has a lot of opportunity with this issue. I also am frustrated with the non responsive update. <p>Striiv certainly has a lot of opportunity with this issue. I also am frustrated with the non responsive update.<br></p> 2015-05-22T12:58:27-07:00 141395 3000198338 true 3000141870 false 2015-05-22T12:58:27-07:00 3003327503 0 false Hi All - so... the latest app updates should make it so you don't see this issue any more. Make sure that your app is up to date from the App Store or Google Play, and then try to update again. If you STILL can't, on your device, go to Apps > Settings (the gear icon) > Factory Reset, and you should be able to update immediately!  Even after the app updates, when you see "Connecting..." this can (in some cases) take up to 45 minutes, if it's been a REALLY long time since the last time you synced your device.  <p>Hi All - so... the latest app updates should make it so you don't see this issue any more. Make sure that your app is up to date from the App Store or Google Play, and then try to update again. If you STILL can't, on your device, go to Apps &gt; Settings (the gear icon) &gt; Factory Reset, and you should be able to update immediately!</p><p><br></p><p> Even after the app updates, when you see "Connecting..." this can (in some cases) take up to 45 minutes, if it's been a REALLY long time since the last time you synced your device. </p> 2015-05-22T14:34:58-07:00 141395 3000198340 true 3000141870 false 2015-05-22T14:34:58-07:00 3003193210 0 false My device has been updating for around two hours... I think that it's not really updating but it just crashed.... I hate the "updates exist" prompt, and updating seems to be a waste of time because it's not happening... <div> <p dir="ltr">My device has been updating for around two hours... I think that it's not really updating but it just crashed....</p> <p dir="ltr"><br></p> <p dir="ltr">I hate the "updates exist" prompt, and updating seems to be a waste of time because it's not happening...</p> </div> 2016-06-13T07:29:32-07:00 141395 3000210669 true 3000141870 false 2016-06-13T07:29:32-07:00 3009352262 0 false Hi Susana - can you click on the "feedback" option in the main menu of the Striiv app, and file a ticket that way? That will let us take a look at the Striiv logs on your phone, so we can see what might be preventing you from updating! <div><p dir="ltr">Hi Susana - can you click on the "feedback" option in the main menu of the Striiv app, and file a ticket that way? That will let us take a look at the Striiv logs on your phone, so we can see what might be preventing you from updating!</p></div> 2016-06-13T13:58:37-07:00 141395 3000210679 true 3000141870 false 2016-06-13T13:58:37-07:00 3003193210 0 false Update constantly fails and starts over. New device out of the box! Update constantly fails and starts over. New device out of the box! 2019-04-11T13:21:26-07:00 141395 3000236780 true 3000141870 false 2019-04-11T13:21:26-07:00 3025280636 0