I find nothing in the following sections of Feature Request:
We do not hear much if not anything from Striiv lately since the last release of code which we still don't know what changed. Other then step counts are way down and when you go into "MyLand" and claim your coins etc the are very HUGE that cover the complete screen of my iPhone 5S which is a pain.
I have been with Striiv for a long time and have invested time and money in a number of Striiv's. I hope things will get better but if not I will have to find a different device that will be more stable.
We are just starting to try and get a handle on the forum, so you'll start seeing these feature requests being heard. Sorry for the lack of communication through this outlet.
We have become aware of an issue relating to iOS 8.1/8.0.2 preventing the Activity Tracker app from counting steps while running in the background of a phone. Steps do count when the app is open and on-screen, but this will significantly affect the battery life of the phone being used. Our team is working hard to come up with a solution. This does not affect users of our Fusion, Touch, Band, or Play products.
We are aware of the MyLand glitch and we are looking into it.
This issue refers more to the Activity Tracker app itself not recording steps at all. If you're referring to the Touch being low on step count, that relates more to our continuing development of the algorithm the Touch uses to translate movements into steps.
We are aware of an accuracy issue that we are currently working to fix. The Touch uses internal hardware to detect movement, and that movement is then determined to be a step (or not a step) based on a unique algorithm. Although we try very hard to make our device as accurate as possible, we realize that our algorithm doesn't always make the right call. To that end, we are continuing to work on improving our accuracy, and will be releasing software updates to our users as soon as they become available. If you are concerned that your device is not counting properly, please try wearing the Touch looped around a belt, or in your pocket during a workout/walk and see if that improves your step count.
Neil, I have put it in my pocket and it does increase my counts... that kind of defeats the idea of wearing on my wrist.
I'm glad to hear the suggestion has helped improve accuracy! However, I would only recommend putting the Touch in your pocket during periods when you're looking for increased step count accuracy. We are actively working to re-engineer our algorithm to allow for increased accuracy, so please know that we are working on fixing this.