Hi Linda, send us an email at email@example.com and we'll help troubleshoot through the issue in further detail.
Melanie, I suspect EasyOn is interfering with sleep tracking. EasyOn allows the Fusion's screen to turn on via wrist rotation, but can cause the device to inadvertently exit sleep mode. Try turning it off: turn on the device and swipe to the left of the time/date and battery % screens to select Apps > settings> swipe to the screen which displays and tap to select the off option.
I had this problem too. They couldn't fix it. I had to factory reset the watch and use a new email and start over just to erase the incorrect data. Luckily I had only been using it for a week. Hope it doesn't happen again.
Hi Linda, your interest in 24 hour time format has been noted on our feature request log. Thanks for your feedback!
want 24 hour time
Sleep mode has been affected by Daylight Saving Time, and a fix is in the works. All your data should be accurate, it's just an hour off.
Also, Sleep Mode is set to turn off after you take 200 steps, so if you took fewer steps than that while you were still in Sleep Mode, it didn't register you as being awake and continued counting you as being asleep. If you want your middle-of-the-night steps counted next time, you'll need to briefly switch out of Sleep Mode.