There are multiple options to try to bring your device back to life. We've numbered these below in the order in which they should be attempted:
- Use alternate charging sources - wall outlet, computer usb port etc.
- Clean the USB dongle contacts using rubbing alcohol and and a cotton swab or brush (old toothbrush works best). If there is any gunk or dirt on these contacts, you will have issues charging the device. The contacts should be a shiny silver in appearance.
- Finally (if the device has been paired with the app) select the device banner (gray in color) at the top of the app home screen, then scroll down to selectde-register device and follow the prompts to do so. This will put the device in pairing mode, and require you to re-pair the device with the app.
If the device turns on when plugged in and displays striiv.com/start, this signals that your device needs to be paired with the app through the process outlined here.
Still not charging? Drop us a line at firstname.lastname@example.org, and let us know what you've tried.