Check out our helpful guide to setting up your Apex HR!


Download the Striiv Activity Tracker app onto your phone/tablet from the Google Play or App store.

 

You will need to plug in your Apex HR using the provided micro-USB charging cable adapter or by directly plugging the USB dongle into a charging port. More information on how to access the charging dongle and plug it in can be found at this link. You must plug it in and charge it before you can attempt to pair it to your phone using the app. Leave it plugged in and charging while you attempt to connect. 

 

With the Striiv App open, select the menu (top left of the screen, appears as ). Select Tracker Settings and a screen with several instructions (make sure to read these over before continuing) and a "Connect" button will appear. Tap "Connect" to begin the pairing process.

 

The app will then progress through several steps:


  1. Detecting Tracker - the physical step of connecting your device with the app via Bluetooth.
  2. Connecting your Account - the device registration process involving communication with Striiv servers over the internet. 
  3. Success!

 

If you see time and date on the device screen, you will need to factory reset the device: press the button to turn on the Striiv device and press it three times, or until you see the Settings screen. Tap the screen, then swipe up until you see the factory reset screen  — tap this, then tap the check mark to confirm.

 

If you are having trouble completing the pairing process, reference the following article.

 

Still can't pair your Apex HR to your phone/tablet? Email us at customercare@striiv.com and let us know where the pairing process is failing.