Frequently Asked Questions

How can I tell what software version is currently on my Walgreens Premium Activity Tracker?
On your Walgreens Premium Activity Tracker Swipe to the left of the time/date screen to select "apps", then scroll to the second app...
Tue, 28 Jun, 2016 at 11:40 AM
What is the difference between ‘restart,’ ‘factory reset,’ and 'pin reset'?
"Restart"  is found on your Walgreens device, under apps> settings , and will simply power your device off and back on.   &quo...
Thu, 12 May, 2016 at 3:26 PM
I think my Walgreens Premium Activity Tracker is broken. What now?
Send us an email at customercare+wag@striiv.com, or submit a new support ticket here.
Wed, 9 Dec, 2015 at 6:48 PM
Why are my charts not loading in the app?
Your charts are on an online or server-based system, which means Internet signal is required in order to load activity charts in the app. Please make sure...
Tue, 30 Aug, 2016 at 1:14 PM
How do I edit time/date?
The Premium Activity Tracker bases displayed time/date on the time and date set on the phone or tablet the device is connected to. Each time the device is...
Fri, 24 Jun, 2016 at 12:55 PM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to the...
Fri, 11 Mar, 2016 at 12:01 PM
What's the typical Bluetooth range of my device?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your S...
Tue, 16 Aug, 2016 at 12:53 PM
What's the best way to switch wristbands?
We recommend holding both ends of the wristband, while pushing the device "nugget" down and out between your thumb and index finger. Putting on ...
Thu, 18 Aug, 2016 at 1:04 PM