Frequently Asked Questions

Why are my Charts not loading in the app?
Your charts are on an online or server-based system, which means Internet signal is required in order to load activity charts in the app. Please make sure...
Tue, 30 Aug, 2016 at 1:20 PM
How do I edit time/date?
The Fusion Bio bases displayed time/date on the time and date set on the phone/tablet the Fusion Bio is connected to. Each time the device is reconnected ...
Fri, 24 Jun, 2016 at 12:49 PM
What's up with my battery life?
We get this question quite a bit, and just wanted to give you an idea of what to expect out of your battery.   We've had users get up to 5+ day...
Wed, 27 Jul, 2016 at 10:34 AM
What's in the latest firmware update?
This will be a running list (starting at 1.277) of basic release notes for the current version of Striiv Fusion firmware. 1.291 Streamlined journal...
Mon, 22 May, 2017 at 3:32 PM
What information is shared with my Striiv friends?
The most notable information shared is your current step count, which is updated throughout the day as you sync tracked steps from your Striiv device to the...
Fri, 11 Mar, 2016 at 12:02 PM
Why is there a flashing green light on the back of my device?
This is part of the hardware used to measure heart rate. The light flashes on the blood pulsing under your skin and a light sensitive photodiode measures th...
Tue, 19 Apr, 2016 at 11:56 AM
Why is "striiv.com/start" showing on my device when I plug it in?
If you're seeing striiv.com/start or battery percentage on your Striiv device when you plug it into charge, your device is in pairing mode. You will...
Fri, 11 Nov, 2016 at 11:34 AM
What's the typical Bluetooth range of my device?
This depends on the Bluetooth range of your phone/tablet. Most phones and tablets offer around 30 feet of range, which depends on obstacles between your S...
Tue, 16 Aug, 2016 at 12:56 PM
What's the best way to switch wristbands?
We recommend holding both ends of the wristband, while pushing the device "nugget" down and out between your thumb and index finger. Putting on ...
Thu, 18 Aug, 2016 at 1:03 PM