Frequently Asked Questions

What's included in the box?
Your Striiv Apex HR includes: Removable Apex HR device "nugget" L(arge) wristband S(mall) wristband USB extension cable Quick start ...
Fri, 13 Oct, 2017 at 9:44 AM
How do I set up my Apex HR?
Check out our helpful guide to setting up your Apex HR! Download the Striiv Activity Tracker app onto your phone/tablet from the Google Play or App stor...
Mon, 11 Dec, 2017 at 12:21 PM
How do I charge my tracker?
Your Apex HR comes with a built-in USB compatible dongle, which is plugged directly into a USB port (computer USB ports, USB wall outlet adapters etc.) or y...
Fri, 13 Oct, 2017 at 9:46 AM
How do I turn on and navigate through my Apex HR?
Your Apex HR responds to several different finger motions:  Double tap the Apex HR, or press the side button to turn on the screen. Press the side butt...
Tue, 17 Oct, 2017 at 11:29 AM
How do I remove the wristband?
With the Apex HR off your wrist, you'll notice two buttons with arrows pointing towards the heart rate sensor on the underside of the device. Pressing ...
Fri, 13 Oct, 2017 at 9:51 AM
How do I edit time/date?
The Apex HR bases displayed time/date on the time and date set on the phone/tablet the Apex HR is connected to. Each time the tracker is reconnected with ...
Fri, 13 Oct, 2017 at 9:53 AM
What does the Apex HR track?
The Apex HR will track steps taken, heart rate, distance traveled, calories burned, active minutes, and sleep.    Steps are tracked using internal h...
Fri, 13 Oct, 2017 at 12:54 PM
How do I set up the Apex HR to track my distance traveled?
While the Apex HR does begin tracking your distance traveled when you first pair it with the Striiv app, some adjustments may need to be made to ensure dist...
Fri, 13 Oct, 2017 at 9:55 AM
How do I use the heart rate monitor?
To measure your heart rate, make sure your device is comfortably fitted against your wrist and not loose. The heart rate sensor on the underside of the Apex...
Fri, 13 Oct, 2017 at 9:58 AM
How do I track my sleep?
The Apex HR utilizes auto-sleep tracking - all you need to do is wear your tracker when you sleep. We do recommend syncing the tracker with the app after ...
Fri, 13 Oct, 2017 at 12:54 PM