Frequently Asked Questions

What is the Premium Journaling Package and how do I use it?
The Premium Journaling Package is a set of 9 daily journals for Apex HR users to track even more healthy habits: avoid gluten avoid sugar measure blood s...
Fri, 13 Oct, 2017 at 10:00 AM
How do I mute/unmute notifications?
If you'd like to mute/unmute incoming phone/text/app notifications, turn on the Apex HR and press the button on the side to scroll to and select sett...
Fri, 13 Oct, 2017 at 10:00 AM
What is Wrist Turn Wake, and how do I turn it on/off?
Wrist Turn Wake is a feature which allows the tracker screen to turn on via wrist rotation. It can be useful to turn on the screen, but can also cause und...
Fri, 13 Oct, 2017 at 10:02 AM
How do weather notifications work?
Weather notifications work just like a text message on your phone. A notification will show on your tracker displaying the high/low temperatures and preci...
Fri, 13 Oct, 2017 at 10:02 AM
How do I use vibrating alarms?
Here's the step by step instructions: Open the Striiv Activity Tracker app on your smartphone or tablet. At the top of the app’s Home screen, tap ...
Fri, 13 Oct, 2017 at 1:02 PM
What do you mean by "waterproof"?
The Striiv Apex HR can stay on your wrist during your sweatiest workout. while showering, swimming, snorkeling etc. Note: DO NOT press the side butt...
Fri, 13 Oct, 2017 at 10:14 AM
Why is there a flashing green light on the back of my tracker?
This is part of the hardware used to measure heart rate. The light flashes on the blood pulsing under your skin and a light sensitive photodiode measures ...
Fri, 13 Oct, 2017 at 10:16 AM
What's the difference between "Restart" and "Factory Reset"?
"Restart"  is found on your Apex HR, under Settings , and will simply power your Apex HR off and back on.   "Factory Reset"  is found ...
Fri, 13 Oct, 2017 at 10:18 AM
How can I tell what software version is currently on my Apex HR?
On the Apex HR Press the button on the side of the device to cycle to settings , then tap to enter settings > scroll down to the Tracker Info screen at ...
Fri, 13 Oct, 2017 at 10:20 AM
How frequently should I sync (reconnect) with the app?
Our trackers are designed to sync with the Activity Tracker app at least once every few days, with features like auto-sleep adjusting our recommendation to ...
Fri, 13 Oct, 2017 at 11:25 AM